Member FAQs + Support

The best place to post your question about your business is inside the member Facebook Group. Chances are you will have a quicker reply by another member or one of our admins.

If you have a question you would prefer not to share with the group, or a question regarding your account, you can reach us at [email protected]. We will reply by email within 48 hours. 

The Female Fusion membership includes:

• Access to the Masterclass Vault
• Access to the Template Vault
• Exclusive Member Discounts
• 2 x monthly online networking
• Live online masterclasses held over Zoom
• Online community in Facebook
• Coffee Connect - in-person networking held at different locations around the world
• Business Clinic - 2 x monthly online business coaching - this is where you can ask questions about your business
• Mindset Coaching - monthly mindset coaching held live in the membership
• Any additional events that are provided by our sponsors
• All other in-person events are provided at up to 50% off for our members

Visit the Member's Events for details and to book. Please note that we also send an email every Monday which has a full list of every masterclass and event with the direct booking links.

Member events can be accessed through our exclusive event page

Please ensure that you are logged in, as this page is only visible to those who are members logged in

At many of our events we have additional space for members to profile their products or services. This typically involves a table or shared table where you can display your product or service and sometimes sell your products.

Members are expected to provide a company registration or valid trade license for the product or service that they’re displaying, and if selling, payments are only allowed to be accepted digitally.

Events that have showcase stall opportunities are advertised in the weekly newsletter.

There are a number of ways that you can promote your business across Female Fusion!

1) Join the member's community through Facebook - Female Fusion [paid members]

• Write a post and include a photo - introduce yourself to other members. Talk about your business, where you are based and if you are looking for any specific collaborations or support
• If you have a question regarding your business or you're looking for a collaboration, post about it in the Group
• Answer other people's questions or provide support
• We ask all members that they do not give a hard sell in the group, as this can be off-putting to others. For example, posting of brochures, or links promoting your business will not get engagement.

2) Attend online networking

We have members from more than 35 countries around the world and our online networking sessions are the idea opportunity to connect. We hold two online networking sessions per month to accommodate all timezones of our members. You can register for them on the EVENTS PAGE. Please ensure that you are logged in to access this member-only page.

3) Attend in-person events

We host in-person events in a number of cities around the world. Our events are a great opportunity for you to introduce yourself and your business - but you need to do so in less than one minute!

As our membership grows, there will be more opportunities to attend local events. If you are interested in hosting an in-person event in your city, please reach out to us on: [email protected]

4) Volunteer for promotional activities

We often have several opportunities for our members to promote themselves and their businesses around the world. Keep your eyes open for email invitations and Facebook posts which ask our members to apply. This could include media opportunities, podcast guest interviews with Jen for the Women on the Rise podcast or speaking at an event online or in-person.

5) Post a promotional post in the larger Facebook Group

Members can post promotional posts in the larger Female Fusion Facebook Group of 25K members - the Female Fusion Business Collective [free group].

Please write: FEMALE FUSION MEMBER APPROVED POST at the top of your post before submitting it to the Group for posting.

MEMBERS CAN POST AS FOLLOWS:

Members who pay annually

• 4 x promotional posts per year
• unlimited job posts (roles you are hiring for)
• unlimited survey requests (to help with research for your business)
• business for sale post

Members on a monthly payment plan

• 1 x promotional post per year
• unlimited job posts (roles you are hiring for)
• unlimited survey requests (to help with research for your business)
• business for sale post

Please note that these posts are only for you and your business and not to be made on behalf of another entrepreneur or business.

Yes - you can access your membership via an app. Our membership is on the Kajabi platform and you can access it from the Kajabi app. All you need to do is download the Kajabi App HERE 

Log in using the same email you use for your Female Fusion account. Simply follow the email verification prompts to get access.

• Due to the nature of the digital content provided, there are no refunds. 
• Subscriptions are automatically direct debited monthly or yearly on the date you signed up and recurring until cancelled.
• If you wish to cancel, you must do so within 7 days of your next billing date which will be the same day each month (or year). Please make note of the day of the month (or year) that your membership renews. Refunds are not granted once the payment has gone through.
• Steps to cancel are outlined at the bottom of this page.

• Member's pricing and terms of the membership gets locked in at the time you become a member. If you cancel and return in the future, you'll be subject to whatever price and terms are for the membership at that time.

• This membership is for INDIVIDUAL use. If you would like to purchase access for a group or team, please reach out to us at [email protected] 

• You must not copy, republish, use as your own in a training programme or membership or sell material from our programme.

Unfortunately, we are unable to pause a membership. All resources within Female Fusion's membership can only be accessed with a current, active membership.

Please note that member's pricing gets locked in at the time you become a member. If you cancel and return in the future, you'll be subject to whatever price the membership is at that time.

You can update your email from within your account. 

Click your profile Avatar on the top right corner of this page, or your library page, then click Settings. 

Click on Email Notification Settings, update your email. 

Here is a direct link.

Don't forget you will now need to use the new email at login (no change to your password), plus you will need to connect the mobile app to the updated email.

Invoices are issued after each payment to your email address. We use a platform called Quaderno that automatically issues VAT invoices. Please check your email for your invoice. 

If you are VAT registered in the UAE, or if your country requires your VAT number on the invoice, please contact us on [email protected] with your VAT certificate, and we will issue you with an updated VAT receipt.

You can update your credit card information from within your account. 

Click your profile Avatar on the top right corner of this page, or your library page, then click Settings. 

Click on Billing Info in the top right hand corner. Then replace your card details. 

Here is a direct link

All resources within the Female Fusion Membership can only be accessed with a current, active membership. Following the cancellation of your membership, you will no longer be able to view the material or recordings.

Any content that you purchased separately will still be available in your membership library for you to access.

Please cancel your subscription at least 7 days before your monthly or yearly renewal date to ensure your pending charge is not processed. We do not grant refunds for charges already processed. 

To cancel your membership please submit your cancelation request here: https://www.femalefusionnetwork.com/cancellation-request. 

👉 Your membership (and access) will cancel at the end of the current payment period. If you are on a monthly payment plan (all memberships purchased from 1 January 2023 onwards), you have signed up for a minimum of 12 monthly payments. Should you wish to cancel after this date you can after submitting your request in writing.

Upon cancellation you will have access to the platform until the end of your paid period. Due to the digital nature of the membership, refunds are not available. Member's pricing gets locked in at the time you become a member. If you cancel and return in the future, you'll be subject to whatever price the membership is at that time.